HYATTSVILLE – The Hyattsville Police Department is in the process of a system upgrade as it transitions from its old system to the Motorola PremierOne Computer-Aided Dispatch (CAD) and Records Management System (RMS). The current system is used by only three municipalities in the county and is not connected to any other cities or the […]
HYATTSVILLE – The Hyattsville Police Department is in the process of a system upgrade as it transitions from its old system to the Motorola PremierOne Computer-Aided Dispatch (CAD) and Records Management System (RMS).
The current system is used by only three municipalities in the county and is not connected to any other cities or the county database, Sgt. Richard Hartnett said in a presentation to the Hyattsville City Council on Monday, Oct. 5.
“It’s not an inexpensive system that we have, to keep it updated and working,” Hyattsville Police Chief Douglas Holland said. “We have had a new opportunity presented to us where we can do, what we think, is an even better job of proving internal services to our own employees, as well as sharing information and collaborating with other jurisdictions, but also providing better services to the public.”
The system the department uses was purchased in November of 2009 and requires an annual maintenance fee of $75,000, along with an ‘escrow fee’ of $1,700. It also requires four independent servers, which are owned and maintained by the city. However, the county has now offered to help jurisdictions switch to the new operating system and connect to the county database.
“All municipal police departments in the county that are dispatched by the county police, and that’s the smaller agencies with 10 officers or less, will automatically switch to this new system when it goes online in December, because those agencies currently use the county police’s record system as their central records repository” Hartnett said. “On the other hand the county has invited all the independent, that’s the self-dispatched agencies such as Hyattsville, Bladensburg, Greenbelt, Laurel, etcetera, to share in this new system at virtually no cost to the agencies.”
Hartnett said while the old system worked fine, the new system will provide the city police with an opportunity to better serve the area as the current system is not compatible with the state department of corrections. The current system is also in need of an upgrade.
“The four servers that we purchased back in 2009 are now beyond their recommended five-year replacement mark. Replacement would be about $28,000 for our four serves. Additionally, we are two versions behind in our software and the vendor strongly recommends that we upgrade,” he said.
The upgrade would cost $15,000 for installation.
The transition to the county software is currently taking place and will involve moving over current files and setting up the new interface. One large benefit to the upgrade, Hartnett said, is it will help the department receive and comply with new “E-911” or “Next Generation911,” also known as texting or sending video calls to 911.
“The federal government is now requiring all public safety access points, in Prince George’s County that’s the 911 center, to be able to handle text messaging to 911,” Hartnett said. “The county has purchased the equipment to do that and it will be in operation by the end of this year, but the problem is they have no way to get those texts 911 calls to us.”
With the county system there are no maintenance and escrow fees, no servers for the city to maintain, there is interconnection between county, state and city data and arrest and booking files. Hartnett said the switch will save the city the $76,000 it currently spends on the old system. He said the county would cover most, if not all the costs of the new system. There is a one-time licensing fee of $14,500 per seat position, meaning it would cost $43,000 for the city’s department.
“Keep in mind, that’s about half of what we’re paying annually now,” Hartnett said.
Holland said during the transition the old system will continue operation as the new one is set up and into 2016.
“As we make this integration we basically will have access to two operating systems to make sure it’s working properly and to get all the bugs out before we make the final transition and the final decisions,” Holland said.
Both Hartnett said Holland said residents will not notice a difference with the call-in system, but the back end will flow better.
“There will be no noticeable difference in service,” Holland said.